Privacy Policy

1. Information Collection and Use

For a better experience, while using our Service, we may require you to provide us with certain personally identifiable information.

a) Information You Provide Directly:

• Account Data: Username, email address, and phone number.
• Location Data: General location (suburb or postcode) to facilitate local item collection.
• Communication: Messages and content you voluntarily share with other users on the platform.

b) Automatically Collected Information:

When you use the App, we collect certain technical data, including:

• Device information (IP address, device name, operating system version).
• App configuration and usage statistics.
• Log Data in case of an error or crash (via third-party tools).

2. Third-Party Service Providers

The App utilizes third-party services that may collect information used to identify you. We encourage you to review their respective privacy policies:

• Google Play Services
• Google Analytics for Firebase
• Firebase Crashlytics
• Facebook (Meta)

3. Purpose of Processing

We use your information to:

• Provide and maintain the Service.
• Facilitate connections between users for item exchanges.
• Monitor app performance and resolve technical errors.
• Improve user experience through aggregated and anonymised analytics.

4. Cookies and Tracking Technologies

Cookies are small data files used as anonymous unique identifiers. This Service does not use "cookies" explicitly. However, third-party libraries used by the App may use cookies to improve their services. You have the option to refuse these cookies via your device settings, though this may limit your use of some portions of the Service.

5. Data Storage and Security

We value your trust in providing your personal information and strive to use commercially acceptable means of protecting it. We implement encryption for data in transit and at rest. However, remember that no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

6. Disclosure to Third Parties & Data Brokers

We do not sell, rent, or trade your personal data to third-party advertisers or data brokers. We may employ third-party companies (Service Providers) to facilitate our Service or assist us in analyzing usage. These third parties have access to your Personal Information only to perform these tasks on our behalf and are strictly obligated not to disclose or use it for any other purpose.

7. User Responsibility and Safety

You are solely responsible for the information you choose to share with other users via our messaging system. We recommend using extreme caution when sharing sensitive contact details or physical addresses with strangers.

8. Children’s Privacy

Freee is not intended for users under the age of 18. We do not knowingly collect personal information from minors. If we discover that a person under 18 has provided us with personal information, we will delete it from our servers immediately.

9. Your Rights (Access, Correction & Erasure)

Under the Australian Privacy Principles, you have the right to:

• Access the personal information we hold about you.
• Request the correction of inaccurate or out-of-date information.
• Right to Erasure: Request the total and permanent destruction of your account and all associated data records by contacting us.
• Lodge a complaint if you believe your privacy has been breached.

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this page periodically for any changes.

11. Contact Us

If you have any questions, suggestions, or wish to exercise your data rights, please contact us at:
Email: contactus@freee.com.au